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Jewelry Affairs offers a 30-day return policy on jewelry. If you are not happy with your jewelry purchase within 30 days of receipt, you may return UNUSED merchandise that has not been engraved or customized for a refund, credit or exchange. Jewelry returned must be in original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweler other than Jewelry Affairs cannot be returned. Some estate jewelry and designer jewelry may be fragile and cannot be returned if damaged. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned. Custom made jewelry are not refundable. With the above-mentioned provisions, a refund will be issued as soon as the item is received.